IT-Service-Commander · Tom Commander Sole proprietorship · Bedburg / Bergheim · Rhein-Erft district · info@it-service-commander.de · 02272 / 9774010
As of: October 2026 All amounts stated are final prices.
1. Work on a time basis
I bill at two hourly rates. The standard rate applies to everyday IT work. The specialist rate applies to assignments that require specialist expertise, increased responsibility or emergency work.
| Service | Standard rate | Specialist rate | Billing |
|---|---|---|---|
| Remote maintenance | €90 / hour | €120 / hour | in 15-minute increments, no travel |
| On-site service | €90 / hour | €120 / hour | minimum 1 hour, then in 15-minute increments |
Which rate applies to what?
| Area | Standard rate (€90) | Specialist rate (€120) |
|---|---|---|
| Workstations & devices | Setup and troubleshooting of PCs, laptops, printers and smartphones, software installation, updates | – |
| Email & cloud | Managing email accounts, users and mailboxes in day-to-day operation | Migrating email and data, e.g. to your own server |
| Network | Routers, Wi-Fi and NAS in standard configuration | VPN and site-to-site networking, VLANs, firewall configuration, complex network faults |
| Servers | Routine checks and updates | Setup and migration of servers (Windows, Linux, Docker, virtualisation) |
| Security & emergencies | Setting up antivirus protection, password and account security | Immediate help after a cyberattack, compromised accounts or ransomware, malware removal, security assessments |
| Data | Setting up and checking backups | Data recovery after a failure or attack |
| Consulting | General IT advice and training | NIS-2, technical data protection measures, security concepts |
| Specialist solutions | – | Bitcoin/crypto security, self-hosted services (e.g. Matrix, Jitsi, RustDesk), AI chatbot integration |
How the rate is determined: You will know which rate applies before work begins. Sometimes it only becomes clear during a job that it is a specialist case, for example when a “slow PC” turns out to be a security incident. In that case, I will let you know before continuing at the specialist rate. When in doubt, the standard rate applies.
Regular business hours: Mon–Fri 8 am – 6 pm. Surcharge + 50 % on both hourly rates outside these hours as well as at weekends and on public holidays. Appointments on Saturdays and outside regular hours are available on request (with surcharge).
2. Travel
| Area | Price |
|---|---|
| Bedburg, Bergheim | included |
| Elsdorf, Titz | €25 |
| Kerpen, Jüchen, Grevenbroich, Rommerskirchen | €65 |
| Erftstadt, Frechen, Pulheim | €80 |
| Brühl, Hürth | €105 |
| Wesseling | €120 |
| Cologne (west of the Rhine) | €140 |
| Cologne (east of the Rhine) | €160 |
| all other areas | by arrangement |
Travel covers mileage and travel time; any parking fees are charged in addition. Many issues can be resolved by remote maintenance – in which case travel does not apply at all.
3. Ongoing support & flat rates
Managed IT support (service contract for businesses and charitable organisations):
| Item | Price per month |
|---|---|
| Workstation (PC or laptop incl. user) | €75 |
| Server (physical or virtual) | €150 |
| NAS (e.g. Synology) | €80 |
| Minimum monthly fee | €250 |
Example: An office with 8 workstations and one server pays 8 × €75 + €150 = €750 per month.
Included in managed IT support: updates & security patches, monitoring of servers and network, checking of backups, maintained documentation, and standard support by phone, email, remote and on site (travel as per Section 2).
Not included: specialist assignments, setup of new devices and workstations, and projects. These are billed as set out in Sections 1 and 5, at reduced rates for support customers as specified in their contract.
Fair use: The flat rate is based on a typical support effort of around 45 minutes per workstation per month. If the effort is significantly higher over several months, we will discuss an adjustment together. There is no retroactive billing.
Service contract term: 12 months, then automatic renewal for one further year at a time, notice period 3 months to the end of the term. Non-profit associations receive the reduced rates set out in Section 4.
Other flat rates:
| Service | Price | Details |
|---|---|---|
| Web hosting & email | from €150 / year | Servers operated in Germany, SSL, updates, backups |
| AI chatbot | from €39 / month | plus usage-based credit for AI responses – optionally with a monthly spending cap; one-time setup billed by effort |
| Invoicing software (hosting & support) | from €39 / month | Invoicing, quotes, payments – incl. e-invoicing (XRechnung/ZUGFeRD), updates, backups; one-time setup billed by effort |
4. Non-Profits & Charitable Organisations
I’m glad to support registered non-profit associations and social institutions with reduced special rates – either as a lower hourly rate or as a plannable service flat rate. A pricing advantage specifically for associations: my prices are exempt from VAT. Where other providers add 19% on top — which you, as a non-profit association, usually cannot reclaim — my quoted price is already the final price. You save that surcharge from the outset. Just get in touch – we’ll find a fair solution to suit your budget.
5. Projects
Defined undertakings (e.g. NAS setup, backup solution, VPN for home office, server migration, Synology cloud setup):
- Fixed-price quote based on scope – you know in advance where you stand.
- For open scope: billed by effort with an agreed upper limit.
- If additional work becomes apparent, I check back beforehand – not afterwards on the invoice.
6. Further items & terms
| Item | Terms |
|---|---|
| Initial consultation / introductory meeting | free & non-binding |
| Appointment cancellation (on-site) | free of charge up to 24 hours in advance – for later cancellations or missed appointments, I charge for the reserved time at the agreed hourly rate (minimum 1 hour) |
| Hardware & software | procurement as a complete service incl. selection, planning & setup – price quoted in advance |
| Payment term | 14 days by bank transfer |
| Invoicing | managed support monthly · projects on completion/milestones · individual jobs after completion |
| Data protection | GDPR-compliant processing, with a data processing agreement (DPA) on request |
Does this fit your needs? Let’s talk.
The initial consultation is free and no-obligation — just briefly describe your situation and I’ll get back to you personally:
As a small business under § 19 UStG (German VAT Act), I do not charge VAT. This list is for orientation. The actual price depends on your specific requirements and is agreed in writing before the order is placed. My General Terms and Conditions apply.
